Casey Family Lawyers Pty Ltd (ACN 688 136 325) (“Casey Family Layers”, “we”, “us” or “our”) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your personal information, including information collected by us through www.caseyfamilylaw.com.au website.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au

What is Personal Information do we collect about you?

1. Website users, clients and prospective clients

Personal Information is information or an opinion that identifies an individual. Personal Information that we may collect from you includes:

• Name;
• Residential, postal address and email address;
• Date of birth;
• Telephone and mobile telephone number;
• Social media information;
• Your financial details including credit card payment details (including through a third party payment processor);
• Information you provide to us, including providing preferences and/or opinions, and information through customer surveys;
• Financial information;
• Information about your legal matter; 
• Your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information; and
• Any other personal information requested by us and/or provided by you or a third party.

2. Prospective employees or applicants

We collect personal information when recruiting personnel, such as your name, contact details, qualifications and work history. Generally, we will collect this information directly from you.

We may also collect personal information from third parties in ways which you would expect (for example, from recruitment agencies or referees you have nominated). Before offering you a position, we may collect additional details such as your tax file number and superannuation information and other information necessary to conduct background checks to determine your suitability for certain positions.

3. Other individuals

Casey Family Lawyers may collect personal information about other individuals who are not clients of ours. This may include members of the public who participate in events we are involved with, individual service providers, suppliers and contractors to Casey Family Lawyers, and other individuals who interact with Casey Family Lawyers on a commercial basis. The kinds of personal information we collect will depend on the capacity in which you are dealing with Casey Family Lawyers. Generally, it would include name, contact details, and information regarding our interactions and transactions with you.

You can always decline to give Casey Family Lawyers any personal information we request, but that may mean we cannot provide you with some or all of the services you have requested. If you have any concerns about personal information we have requested, please let us know.

How and why do we collect and use your personal information?

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

The purposes for which Casey Family Lawyers usually collects and uses personal information depends on the nature of your interaction with us, but may include:

• contact us through our website or online platform;
• submit or volunteer any information to us through our website or online platform
• sale and delivery of services to you;
• responding to requests for information and other general inquiries;
• through media and publications;
• submit any of our online sign up forms;
• communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook, Instagram, or Twitter), advertising, or otherwise;
• contracting third party services;
• researching, developing, and expanding our services;
• informing you of our activities, events, facilities, and services;
• invest in our business or enquire as to a potential purchase in our business;
• recruitment processes (including for volunteers, internships and work experience); 
• to comply with our legal obligations, resolve any disputes that we may have with any of our clients, and enforce our agreements with third parties; and
• responding to general enquires and complaints.

Casey Family Lawyers generally collects personal information directly from you. We may collect and update your personal information via our website, over the phone, by email, over the internet or social media, or in person. We may also collect personal information about you from other sources, for example from: 

• through marketing, client and supplier lists provided to us; and
• third party suppliers and contractors who assist us to operate our business.

Casey Family Lawyers also collects and uses personal information for market research purposes and to innovate and improve our delivery of products and services.

How does Casey Family Lawyers interact with you via the internet?

You may visit our website (https://caseyfamilylaw.com.au/) without identifying yourself. If you identify yourself (for example, by providing your contact details in an enquiry), any personal information you provide to Casey Family Lawyers will be managed in accordance with this Privacy Policy.

Our website may use “cookies” to enhance your experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the website may not function properly. Information collected via electronic communications may include internet protocol addresses, the time, date and place of the communication. You are not identifiable from such information.

You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website.

Third party websites

You may find advertising or other content on our site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website’s own terms and policies.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained;
• For a secondary purpose that is directly related to the primary purpose; and
• With your consent; or where required or authorised by law.

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

How we protect your Personal Information

We may hold your Personal Information in electronic and physical files or on secure servers, storage and archive systems, including the Cloud and trusted third-party storage providers based in Australia and overseas. Whilst we take caution to protect your Personal Information, no data transmission over the internet or electronically can be completely secure. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.

We will not be liable for any loss, corruption, delay or loss of confidentiality arising from any data or information transmitted electronically if it has followed appropriate virus checking and privacy procedures.

You may also assist us to keep your Personal Information secure by ensuring appropriate back-up, security and virus check procedures are in place for any data or information provided to or received from us electronically. Please use your discretion and exercise caution when providing your Personal Information.

We will not retain any of your information for any longer than it is required by us or the law. We may also de-identify your information where applicable.

Use and disclosure of Personal Information

1. For clients

The purposes for which we may use and disclose your personal information will depend on the services we are providing to you. For example, you have engaged us to deliver a service, we will only use your client database information to contact said clients where relevant to services provided to you and with your express permission.

2. Use and disclosure for administration and management

Your Personal Information may be used or disclosed in a number of circumstances including the following:

1. informing you about our services, upcoming promotions and events, or other opportunities that may interest you;
2. to provide services or information to you;
3. for record keeping and administrative purposes;
4. to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing services to you;
5. to improve and optimise our service offering and customer experience;
6. to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
7. to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you;
8. Where required or authorised by law;
9. to consider an application of employment from you; and
10. to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications.

We may utilise secure, enterprise-grade AI tools to assist with legal research, document drafting, and data analysis. We strictly prohibit the input of identifying, sensitive, or confidential client information into unencrypted or public AI platforms to protect your privacy and ensure compliance with our company and legal industry AI Guidelines.

We do not sell, trade, or rent your Personal Information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined in how we use collected information.

If you do not want to receive direct marketing communications, you can opt-out or unsubscribe at any time by contacting us using the contact details below or by electronic means described in the relevant communication (such as unsubscribe buttons or links).

If you opt-out of receiving marketing material from us, Casey Family Lawyers may still contact you in relation to its ongoing relationship with you, including in relation to billing or services you have specifically requested from us.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Casey Family Lawyers will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Changes to this Privacy Policy

Casey Family Lawyers has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the Personal Information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Complaints

If you believe there has been a breach of your privacy, you may make a complaint by advising the Owner, Kelly Beck in writing, using the contact details below. We will respond to your complaint within a reasonable period.

In most cases, we will investigate and try to resolve a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.

If you are not satisfied with our response to your complaint, or you consider that Casey Family Lawyers may have breached the Australian Privacy Principles or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.

Contacting us

If you have any questions about this Privacy Policy, the practices of our site, or your dealings with our site, please contact us at:

Casey Family Lawyers

Suite 342, Level 2, 66 Victor Crescent, Narre Warren VIC 3805

0402 983 584

admin@caseyfamilylaw.com.au

This Privacy Policy was last updated in July 2026.